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Thanks for raising this—it gives us a chance to explain how locked BCD rewards work. Each promotion may have its own unlock requirements, which are listed in the offer details. If you’re unsure which conditions apply to your rewards, our customer support team can check your account and explain them. We hope this helps clear things up.

Hi, has this been resolved since your post? So sorry for late reply. If you still need help, please submit a support ticket with your deposit order ID and proof of payment so our team can trace the transaction and guide you through the next steps. thank you for your patience.

we’ve checked your account and confirmed that your KYC verification is approved and your account status is normal. Thank you for your patience, and we’re sorry for the trouble along the way. If you need any further assistance, please contact our support team anytime. We’re here to help!

For your NZD balance, please contact our support team to check the withdrawal and conversion options currently available to your account. Availability can vary by currency and payment channel. We’re sorry the earlier conversations didn’t provide a clear way forward. If this remains unresolved, the team can review the details with you and explain the next steps.

It indicates that the withdrawal triggered a security review, which may take up to 14 days. We sincerely apologize for that. If that period has already passed or you need an update, please contact our official live support team or email us at [email protected].

For fiat-to-crypto conversion, please check the exchange options available in Cwallet. If the option is unavailable or you need help, please contact official support for guidance.

We sincerely apologize for the frustration caused by your bankroll refund and support concerns. If you still need clarification about a refund, please contact our official live support team or our support representative on X: https://x.com/bcgame_Kkelsey

We’re sorry for the confusion around the KYC process. The case review indicates that your documents had not been submitted through the official website. Please sign in to your BC Game account and follow the verification steps shown there. You can find guidance at https://help.bc.support/en/. If you need assistance, please contact our official live support team.

We are happy to hear that the reported issue had been resolved. If you still have questions, please contact our official live support team or our support representative on X: https://x.com/bcgame_Kkelsey

The restriction has been lifted and the reported issue has been resolved. We sincerely apologize for the inconvenience caused by the withdrawal restriction. If you still experience any difficulty, please contact our official live support team or our support representative on X for follow-up: https://x.com/bcgame_Kkelsey

JB is a virtual currency that can only be used on the BC Game platform. It cannot be reloaded, withdrawn, or exchanged. JB is intended for use in testing games.

We sincerely apologize for your bad experience. According to the case review, your account has been restored to normal status. Please update your password, review your security settings, and enable two-factor authentication. If you notice any further unfamiliar activity, please contact our official live support team immediately.

Thank you for your patience throughout the verification process. Your basic and advanced KYC verification have been approved. We’re sorry for the inconvenience while the review was in progress. If you still encounter a withdrawal restriction, please contact our support representative on X: https://x.com/bcgame_Kkelsey

The withdrawal was reversed and the funds were returned to your BC Game account. We sincerely apologize for the inconvenience caused by the withdrawal issue. If anything still appears incorrect, please contact our official live support team or our support representative on X: https://x.com/bcgame_Kkelsey

We’re sorry for the trouble you experienced with your cryptocurrency withdrawal. Technical issues or network conditions can sometimes affect cryptocurrency withdrawal. Please contact our official live support team so they can check the transaction status and guide you through the next steps.

We apologize for the delay in issuing the weekly bonus. We assure you that every bonus will be issued. If you need an update on your specific reward, please join our official community for update. Thank you for your patience.

We apologize for the terrible experience. If you still need assistance, please send the details to our support representative on X: https://x.com/bcgame_Kkelsey. These details will help the team review the reported issue with the relevant game provider where needed.

We’re sorry for the inconvenience caused by the withdrawal difficulties. Your account has been restored. If you have any other questions, please feel free to contact us on X: https://x.com/bcgame_Kkelsey or email us at [email protected].

Thank you for bringing your concerns about the payment merchant to our attention. We’re sorry for the experience you described and take payment-related complaints seriously. Please send the relevant order details and payment evidence privately to our support representative on X: https://x.com/bcgame_Kkelsey, or email [email protected], we are very happy to help you.

Congrats on the big win! And we are sorry for withdrawal problem. Your withdrawal concern was addressed on January 6, 2025. Reviews involving third-party game results may require additional checks with the game provider. If you have any furthur questions, please contact our official live support team.

We’re sorry for the delay. Glad to know that the issue has now been resolved. If you have any remaining questions, please contact our support representative on X for follow-up: https://x.com/bcgame_Kkelsey Thank you for your patience.

We’re sincerely sorry for the wait and the uncertainty caused. We’ve checked your account and confirmed that the issue has been resolved. Your account status and withdrawal access are now normal. Thank you for your patience and understanding. If you encounter any further difficulties, please contact us anytime so we can help.

We’re unable to help develop, modify, or troubleshoot automated betting scripts. BC Game does not support their use, and script activity may result in account suspension. Thank you for your support.

We’re sincerely sorry for the wait and the difficulty getting clear assistance. We’ve tried to locate your account using the email previously provided and want to confirm the current account details so we can follow up properly. If you see this reply and still need help, please DM us at https://x.com/bcgame_Kkelsey. We’ll arrange for a dedicated team member to help locate your account, review the restriction and withdrawal concern, and keep you informed of the next steps.

Thank you for your support. BC Game does not support the use of automated betting scripts. Using scripts may trigger security restrictions and lead to account suspension. Please follow the platform rules.