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Everything posted by Martin_community
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My solana deposit is not credited to my account
Martin_community replied to Rvvjjhnprycc's question in Help / Feedback
Sorry you had trouble depositing the funds. For blockchain deposit problem, you can message https://x.com/bcgame_Kkelsey or contact our live support. We are happy to solve your problem. -
Withdrawal in EUR not working on my account
Martin_community replied to TOTOFCO34's question in Help / Feedback
We apologize for the inconvenience. The Euro withdrawal channel was undergoing maintenance at that time. You may choose to use the cryptocurrency withdrawal channel instead. You can also contact us on X so we can help you: https://x.com/bcgame_Kkelsey -
USDT On Plasma Netwrok was not credited
Martin_community replied to Warrior777's topic in Submit a Review
Sometimes on-chain deposits can get stuck due to network latency or block-related issues, you can contact our representative on X for help: https://x.com/bcgame_Kkelsey -
We are a legally compliant platform. For BC Game original games, we can check the results here: https://bc.game/help/provably-fair . We are also willing to check the results with you: https://x.com/bcgame_Kkelsey
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Deposit not credit even merchant has received payment successful
Martin_community replied to Jduqvcwkbrac's question in Help / Feedback
Your deposit has been refunded. We're really sorry for the delay. If you still have questions, message https://x.com/bcgame_Kkelsey and we can help you. -
Thanks for sharing the information with us. The bank has confirmed that this UTR does not exist. BC GAME will not issue fake payment screenshots. We would love to help you with your problem, feel free to DM us anytime: https://x.com/bcgame_Kkelsey or email us at [email protected].
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withdrawals Bc coin withdraw on revolut solana wallet
Martin_community replied to Kamaradcz's topic in Community Discussion
An update on your withdrawal: we’ve checked order 1855961756142213117 and confirmed that it was successfully completed on February 1, 2026, at 21:58:32. We’re sorry for any uncertainty along the way. Please check your receiving account to confirm receipt. If anything still needs attention, contact us anytime so we can follow up. Thank you for your patience and continued support of BC Game. -
Indian FIAT Withdrawal transactions fraud
Martin_community replied to Anthadevudidaya's topic in Community Discussion
We’ve checked order F-1842968356712478985 and confirmed that it was marked as “Refund” on October 8, 2025, at 16:53:04. If you still have questions about the returned funds, please contact our customer support team so they can review the details with you. We’re sorry for the inconvenience and the wait for clarification.Thank you for giving us the opportunity to follow up. -
We sincerely apologize for the inconvenience and the uncertainty this has caused. After checking the two orders, we’d like to share the following updates: Order ID: 1881490383076534431 – Unfortunately, this order has passed the merchant’s inquiry period, so the merchant is no longer able to retrieve its transaction details. Order ID: 1851115878279181427 – This order has been successfully accounted for. We’re sorry that we couldn’t provide a more complete update for the first order. For any future issues with fiat deposits or withdrawals, please create a support ticket and contact our customer service team as soon as possible. This will allow the team to follow up with the payment merchant within the available inquiry period. Thank you for your understanding. We truly appreciate your continued support and hope to provide you with a smoother experience going forward.
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We’ve received your feedback, and we’re truly sorry that your experience has left you feeling this way. Your concerns matter to us, and we never take your feedback lightly. If your concerns are related to BC.GAME Originals, you can also learn more about how our Provably Fair system works here: https://bc.game/help/provably-fair We sincerely hope things get better and that you’ll feel more at ease soon. Whenever you feel ready to return, you’ll always be welcome at BC.GAME. Take care, and we wish you all the best.
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My deposit has been stolen by merchant ..Amount 50000
Martin_community replied to CannonCrusher's question in Help / Feedback
If you see this reply and still need help, we want to give your deposit concern a closer look. We’ve checked the email previously shared and would appreciate confirming your current account details so we can locate the right records. Please contact our customer support team or DM the relevant details to https://x.com/bcgame_Kkelsey. We’ll coordinate with the payments team to investigate and keep you updated. We’re sorry for the late response and appreciate the opportunity to help move this forward. -
We’re sorry for the inconvenience and appreciate your patience. Deposited funds need to meet a 1× wagering requirement before withdrawal as part of BC Game’s anti-money-laundering safeguards. If you’ve already completed this requirement and still see “Permission denied,” please contact our customer support team so they can check your account and explain the next steps. Thank you for your understanding.
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Thank you for sharing your thoughts on the rewards. We’re sorry they haven’t met your expectations. If a reward still shows as unavailable, our customer support team can check it with you and explain any requirements. For updates on occasional giveaways and community events, you’re also welcome to follow https://x.com/bcgame, where participation details are shared with each event. We appreciate your feedback as we continue improving the BC Game experience.
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We hope this has since been resolved, but if you’re still waiting for an answer, please contact our customer support team with the relevant withdrawal details and supporting records. They’ll review the transaction with the payments team and help clarify where the funds were sent and the available next steps. We’re sincerely sorry for the late reply and any uncertainty this has caused. Thank you for giving us the opportunity to follow up and assist you.
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We’ve reviewed orders 1801926363848999745 and 1801670525961906469 again and can arrange compensation for both deposits. We’re sincerely sorry for the prolonged wait and the effort it has taken to reach this point. If you see this reply, please DM us at https://x.com/bcgame_Kkelsey and mention these orders so we can coordinate the compensation and follow up personally. Thank you for giving us another opportunity to put this right.
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When will Luna withdrawal come back?
Martin_community replied to Zlnuxbmujpac's topic in Suggestions & Feedback
Thank you for bringing this to our attention. For supported withdrawal networks, it may occasionally be temporarily unavailable during maintenance or service improvements. If this is still affecting your balance, our customer support team can check the current status and explain any available alternatives. Please reach out so we can help you find the next steps. -
Thank you for sharing the round hashes and results. We want to help clarify the difference you noticed between the displayed outcome, bet history, and balance. If this remains unresolved, please contact our customer support team with the relevant details so they can review the round and settlement records. BC Game Originals also support independent result verification: https://bc.game/help/provably-fair. Our team can assist with the process and follow up on any discrepancy. We’re sorry for the confusion and the late response to your post.
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A friendly reminder from BC Game: please be cautious with unfamiliar external links shared on the forum, particularly those promising quick earnings. They may lead to phishing sites or impersonation scams. To help protect your account and funds, avoid sharing passwords, verification codes, or wallet recovery phrases. If a link looks suspicious, please report it to our moderators so we can review it. Thank you for helping keep the community safe.
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We’re sorry for the inconvenience and appreciate your patience. We’ve checked your account and confirmed that its status is normal and your KYC verification has been approved. If you encounter any further issues, please contact our customer support team anytime so they can assist you. Thank you for your understanding.
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We’re sincerely sorry for the prolonged delay and the effort it took to seek a resolution. We’ve checked deposit order F-1847495123321369581 and confirmed that compensation of 15,000 INR was credited to your BC Game account on January 16, 2026, at 07:46:53. Please check your wallet balance and transaction history to confirm receipt. If anything remains unclear, please contact us anytime so we can help. Thank you for your patience and understanding.
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My Withdrawals still not my bank account
Martin_community replied to yodab's topic in Show Off Your Wins
We’re sincerely sorry for the delay and the inconvenience caused. We’ve checked withdrawal order F-1764666131843434771 and confirmed that the full 1,500 PHP was refunded to your BC Game account on May 10, 2023, at 08:08:54. Please check your wallet balance and transaction history to confirm receipt. If anything remains unclear, please contact us anytime so we can help. Thank you for your patience and understanding. -
Thank you for sharing your experiences and feedback. BC Game Originals support independent result verification, with guidance available here: https://bc.game/help/provably-fair. If anything is unclear, please contact us so we can help explain the process. We also appreciate the suggestions about promotional rules and will take them into account as we improve the experience.
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Inr fiat withdrawal pending over 48 hours
Martin_community replied to Great5spinz's question in Help / Feedback
We’re sorry this has been a disappointing experience. Fiat deposits and withdrawals can sometimes be delayed by network issues or disruptions with third-party payment providers. If your INR withdrawal remains unresolved, please contact our customer support team with the relevant order details. They’ll follow up with the payments team, clarify the transaction status, and keep you informed of the next steps.
