I've watched the bc price action along with 4 separate exchanges (binance, coinbase, kraken, phemex) on a 1 second timeframe. While there is SOME divergence between these exchanges, it's in burst, arbitrage quickly closes the gaps AND the divergences are mostly no movement on one for a few seconds, then a move in the primary direction.  This is to be expected as liquidity is different across exchanges.

However, in the bc case, prices on the exchanges can be absolutely tanking or rising in a given direction and bc will diverge quickly in the opposite direction just long enough to wipe out any nearby bets before continuing with a sharp move in the primary direction to "catch up" with actual price.  

Also, the bc price action is perpetually moving when in reality this isn't how price moves on a low timeframe.  Most time price is unable to move in either direction as volume isn't high enough to clear liquidity.  When this happens, price simply stays put until one side or the other can clear the orderbook enough for market orders to mark up or down.  But on bc, price is constantly jumping around for no reason other than to crush bets.

This is very disappointing as I've always respected bc in the realm of mathematical fairness and transparency on their games.  However, this new thing is outright cheating and should be fixed.

Please fix.

On 09/27/2023, when attempting to participate in the promotion advertised on your website, I was prevented from doing so due to a technical issue on the site. I was extremely frustrated with this situation as I was eager to take advantage of the opportunity and enhance my gaming experience on your platform.

Desperate for a solution, I immediately contacted support through the live chat available on your website. However, to my surprise and dismay, I received no response or assistance for over 24 hours. This not only negatively impacted my customer experience but also raised questions about your company's reliability and commitment to meeting customer needs.

Furthermore, it is important to mention that after the latest platform update, users like me were subjected to several disadvantages. These changes have negatively affected the gaming experience, and many of us feel disadvantaged due to the lack of transparency and communication about these alterations.

What is even more frustrating is the fact that these website problems emerged after the update, making the situation even more concerning. As a customer, I expect to be treated with respect and consideration, which was not the case in this instance. It's important to highlight that two attempts to contact support were terminated without even being viewed by the team, which only increases my frustration and mistrust in the support provided.

I hope this complaint is taken seriously, and actions are taken to ensure that other customers do not face the same frustration I experienced.

Could anyone please help me?

Hello BC.Game Community and Support Team,

I am writing this post out of sheer frustration and the need for immediate assistance regarding several critical issues I have encountered on BC.Game in February. Despite numerous attempts to resolve these problems through support, I have received no satisfactory response or solution. Here are the details of my issues:

1. Lottery Win: Support claimed a loss despite my win.

2. Coin Flip Issues: 

   - 2 million multiple

   - 60k multiple

   - Unresponsive coin flip feature

3. Unauthorized Withdrawal & claim Bonus: Someone withdrawal my money without my authorization.

4. Account Got Hack: I have never set up 2-factor authentication, yet it appears to be enabled.

5. Missing Balance: $390 has disappeared from my account without explanation.

6. Support Ineffectiveness: Despite my detailed reports, my issues remain unresolved.

I have documented proof and data for all the problems mentioned above. I am requesting immediate action from the BC.Game support team to investigate and resolve these issues. The lack of response and resolution is unacceptable, and I hope this public post will prompt a swift and effective solution.

I am confident that BC.Game values its users and will take the necessary steps to address these concerns promptly. I look forward to a quick response and resolution.

Thank you for your attention to this matter.

Best regards,

kutu_loncats

Order ID: F-1840955986594521104

Date of supposed payment: 20 Aug 2025

Amount: 32000

Support repeatedly states the merchant confirmed payment was successful, but I have not received any funds. A UTR was later provided, but my bank officially confirmed that no such transaction exists.

This proves the payment was never made. I demand either:

A valid UTR with proof of transfer, or

An immediate refund.

If this issue is not resolved within 48 hours, I will escalate with my bank, the RBI Ombudsman, and cybercrime authorities, providing all supporting evidence including the invalid UTR and your repeated confirmations.

Attached Evidence:

Screenshot of UTR provided by support.

Bank’s confirmation that no such transaction exists. Password : 0713

Chat logs with BC.Game support.

I request your urgent attention to resolve this matter.

Sincerely,

User id : 18557322

I hope you’re all doing great !

I joined yesterday this website because I heard that the payouts were fast.

i made two deposits of 100 euros (200.00 euros total )via Instant Transfer and went up to 650.00.

After that I tried to withdraw my funds on the same method that I did my transfer and it says that those methods are in maintenance.

After I saw that, I contacted CS and no one is able to give me a timeline on when it will be back, I’m unable to withdraw my funds and there is an option to convert FIAT to USDT only at level 56 (I’m level 4) and I feel like i will never be able to see my money again.

Is this a regular issue ? Can someone give me a timeline ? Or if you were in the same situation in the past, how long did it took in order to be resolved ?

I saw some people online had the same issue and I asked for feedback but still no responses yet. 
 

I also sent an email and still waiting for responses.

thank you all for your time reading my comment.

You can even hide some letters, I just forgot the email addressMy id: 16223271 Can you help me ? TRC20 mine addres TSqpYqSgHSTMeg8tCexyTk2hMj3JH7CM57

Live chat not tell, i send a massage to support bcgame from email and telegram bot, but i have not receive answer to my subject, please help me

I know my password, please tell me my login (email)